Shipping policy

Thank you for shopping with Baby Penguin. We want your experience to be as smooth and reassuring as possible. Please review the shipping information below before placing your order.

Order Processing

All orders are processed within 1–3 business days, Monday through Friday, excluding public holidays.

Once your order has been prepared and dispatched, you will receive a confirmation email containing your tracking information.

Orders placed on weekends or public holidays will begin processing on the next business day. During high-demand periods, promotional events, or holidays, processing may occasionally take a little longer.

Shipping & Delivery

We offer standard shipping for Baby Penguin orders.

Delivery times may vary depending on your location, local postal services, customs processing, and seasonal demand. Most orders arrive within 7–15 business days after dispatch.

Including order processing and transit, please allow approximately 2–4 weeks from the date your order is placed for delivery.

These timeframes are estimates rather than guaranteed delivery dates. Occasionally, circumstances outside our control — including customs inspections, carrier delays, weather conditions, or peak seasonal volume — may affect delivery.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email.

Please allow approximately 3–7 business days after dispatch for tracking information to become active.

Tracking updates may occasionally pause while your package is moving between international shipping facilities. This is normal and does not necessarily mean your package has stopped moving.

If your tracking information has not updated for more than 10 days, please contact us and our support team will be happy to assist.

Shipping Costs

Shipping charges may vary depending on your destination, order value, and available shipping method.

Any applicable shipping cost will be displayed at checkout before you complete your purchase.

Customs, Duties & Taxes

Depending on your destination, your order may be subject to import duties, taxes, or customs charges imposed by local authorities.

Any applicable customs charges are the responsibility of the recipient and are not included in your order total.

We recommend checking with your local customs authority if you would like more information about possible charges in your country.

Incorrect or Incomplete Addresses

Please carefully review your shipping information before completing your order.

Baby Penguin cannot be responsible for packages delivered to an incorrect or incomplete address provided during checkout.

If you notice an error after placing your order, please contact us within 24 hours. We will do our best to update the address before the order is dispatched.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, arrives damaged, or appears to have been lost during transit, please contact our support team at babypenguinltd@gmail.com.

Our team will review the situation and assist you with the appropriate next steps.

We aim to respond to customer inquiries within 24–48 hours.