At Baby Penguin, your privacy and your family's trust mean everything to us. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you visit or make a purchase from our store, we may collect:
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Personal details you provide: name, email address, shipping/billing address, and phone number.
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Payment information: processed securely by our payment provider. We do not store your full card details on our servers.
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Order information: the products you purchase and your order history.
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Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
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Process and fulfill your orders, including sending order and shipping confirmations.
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Communicate with you about your order or respond to your inquiries.
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Improve and optimize our store and customer experience.
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Send marketing communications (only if you opt in — you can unsubscribe at any time).
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Detect and prevent fraud or unauthorized activity.
Sharing Your Information
We share your information only with trusted parties who help us run our business, such as:
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Payment processors to securely handle transactions.
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Order fulfillment and shipping partners to deliver your order.
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Service providers for email, analytics, and customer support.
We do not sell your personal information to third parties.
Cookies
We use cookies to keep your cart functioning, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features may not work properly without them.
Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of marketing. To make a request, contact us at the email below.
Data Retention
We keep your information only as long as needed to fulfill the purposes described here or as required by law.
Contact
For any privacy questions or requests, email us at babypenguinltd@gmail.com.