When Refunds Are Issued
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method.
For damaged, defective, or incorrect items, we may issue a refund or replacement without requiring a return, at our discretion.
Refund Timeframe
Please allow 5–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your bank or card issuer.
Non-Refundable Items
The following are not eligible for refund:
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Items returned without prior approval.
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Items not in their original, unused condition (unless faulty).
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Opened hygiene/personal-care items, unless damaged or defective on arrival.
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Shipping costs (unless the return is due to our error).
Late or Missing Refunds
If you haven't received an approved refund after 10 business days, first check with your bank or card provider, as processing can take additional time. If you still need help, contact us at babypenguinltd@gmail.com and we'll follow up.
Thank you for trusting Baby Penguin with your little one. 🐧